Right To Refuse Service

We reserve the right to deny &/or terminate service because of safety concerns, inappropriate or uncomfortable situations, weapons on-premises, severe clutter & disconnected utilities.
Our employees have the choice to leave if the home is in an extremely unsanitary condition or if they feel unsafe/threatened.

Cleaning Day Preparation

Your price for cleaning is based on the cleaners focusing all of their time on cleaning, we ask that you take a few minutes to tidy up to allow the cleaners easy access to the areas/surfaces to be cleaned: floors, countertops, tabletops, etc. If you’d like our cleaners to do these tasks for you, call the office in advance so your cleaning fee can be adjusted for the additional time.

Service Fees

Please remember we give these instant prices based on years of experience, but we may adjust the price based on the actual condition of the house. Dynamic Integrity Cleaning Professionals will contact the client to discuss price or service revisions if the cleaning time differs drastically from the original bid.

Payments

Payments must be made on the day of cleaning by check, cash or as agreed.

Refund Policy

We do not offer refunds, we have built our business providing our clients with the best possible service available, still, we realize that mistakes can happen, should this happen email or call us within 24 hours & we will rectify the error at no charge.

Rescheduling & Cancellations

Service reliability is extremely important because we reserve a time, especially for you. We request that you give us a minimum of 24 Hrs. advance notice if you need to cancel or reschedule for any reason to avoid incurring a $35 cancellation fee.

Cleaning Supplies

We provide the equipment & products needed to thoroughly clean your home, if you require us to use green cleaning products only, please let us know before we start the service.

If you require to use your cleaning supplies, note that we are not responsible for any damage associated with those products. When this request is made we ask that you have the cleaning chemicals & supplies ready so we can perform our cleaning service as efficiently as possible.

Items We Cannot Clean

Mold removal is a specialty, we cannot be liable for any mold-related risks in clients’ homes.
We cannot clean hoarding homes or areas containing any animals & humans’ body fluids, blood, feces, vomit, cat litter boxes, bird cages & urine, or excretions.

Unreachable Areas & Heavy Items

For safety & liability reasons our employees can’t climb higher than a step stool or work outside of your home. Cleaners can’t move objects more than 35 pounds, if you would like to clean behind heavy objects, please move them prior to cleaning.

Breakage/Damage & Loss Policy

While an occurrence is rare, the possibility of breakage or damage is present while we clean. Our cleaners exercise reasonable care when cleaning your home, we carry insurance for damage or breakage caused by our cleaners.
We are not liable for damage that is caused by normal wear & tear, improper installation of an item in your home, artwork, collectibles, or family heirlooms not disclosed during the booking process, these items include but are not limited to the following

• Artwork, Collectibles & Family Heirlooms: These items are expensive & impossible to replace, The client should point out such items to us before starting service, Please advise us how you would like your fragile items handled & their care.

Dynamic Integrity Cleaning Professionals reserves the right to change these terms & conditions at any time without prior notice to you

© 2023 Dynamic Integrity Cleaning Professionals